Lakeland Credit Union is looking for dedicated Member Service Advisors to join their team in Bonnyville.
Location: Bonnyville, Alberta
Role: Full time, Monday to Friday
Wages: Starting $22.97
Position Overview: As a Member Service Advisor, you’ll be the welcoming face of Lakeland Credit Union, providing personalized and friendly service to their members. You will assist with day-to-day banking transactions, respond to inquiries, identify member needs, and recommend LCU products that support their financial goals. They value strong customer service skills and a willingness to learn—no prior banking experience is required.
Key Responsibilities:
- Greet members and provide a personalized, friendly experience.
- Assist members with financial transactions such as deposits, withdrawals, loan and bill payments, money orders, and foreign currency exchanges.
- Identify member needs and provide recommendations for LCU products and services.
- Update the Member Relationship Management (MRM) tool with member interactions.
- Educate members on mobile banking applications to help them manage their banking needs.
- Maintain a strong understanding of LCU products and services, referring members to advisors as needed.
- Ensure transactions are balanced daily in an efficient and accurate manner.
- Assist with daily branch operations, including ATM servicing.
- Maintain compliance with all legislative, regulatory, and credit union policies and procedures.
- Adhere to security procedures, including acting as a joint custodian on specified combinations, night deposits, and safety deposit boxes.
- Participate in performance planning and be accountable for your training and development needs.
- Contribute to a positive working environment that promotes exceptional member service.
- Collaborate and maintain respectful relationships with all members and team members.
- Support the Lead, Member Services in achieving department goals and objectives.
- Organize and prioritize tasks to ensure maximum efficiency each day.
Qualifications:
- High School Diploma or equivalent required; post-secondary education is an asset.
- Minimum of 1 year of customer service and/or cash handling experience, preferably in financial services.
- Strong customer service skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in basic mathematical calculations.
- Positive attitude and eagerness to learn.
What They Offer:
- Competitive pay and comprehensive benefits.
- RRSP matching after 3 months.
- Opportunities for career growth.
- A supportive and fun team environment.
Lakeland Credit Union is dedicated to making a positive impact on their members and community. They offer great compensation, benefits, and a fun team environment. Join us in Bonnyville and help us make a difference.
How to Apply: Submit your resume and cover letter detailing your qualifications and fit for the role. Lakeland Credit Union is an equal-opportunity employer.
Recruitment Supported by Lakeland HR Solutions