About the Opportunity

We have an opportunity for a Member Service Advisor to join our team. LCU’s Member Service Advisors are the smiling faces that greet our members when they walk into one of our branches providing a personalized and friendly experience for each member. You will play an integral role in providing exceptional service for each member by responding to member inquiries, identifying financial needs and providing recommendations for LCU products.

More specifically, some of your responsibilities include, but are not limited to:

Accurately processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, wires, cheque cashing, calculation of foreign and domestic exchange
Understanding member needs and identifying opportunities to promote our products and services, referring them to appropriate team member as needed
Applying policies and procedures when completing member transactions to mitigate risk to Lakeland Credit Union
Contributing positively to workplace culture where we celebrate our successes and work together to achieve our shared goals

More About You:

In order to qualify for this role, you will need your High School Diploma and customer service experience. While not required, a business certificate or diploma is a bonus.

As our ideal candidate, you have a passion for delivering superior, personalized service to our members, while being dedicated to continuous learning and improvement. You are focused on the details, maintain a high degree of accuracy, and have strong organization and time management skills.

Above all, you are flexible and adaptable, and empowered to positively contribute to the success of the organization while building a long-term career with LCU!

What We Offer

As a valued member of our independent financial institution, you will be awarded a competitive salary, RRSP matching program and vacation, along with a host of benefits, including but not limited to:

Extended health, dental and vision benefits
Healthcare spending account
Wellness spending account
Discounted employee financial services benefits
Opportunities for personal and professional development
Employee bonding events, Christmas parties, and summer socials!

We thank all applicants for their interest; only those selected for an interview will be contacted.

*This successful candidate must be bondable and will be subject to pre-employment background screening, including criminal record and credit checks.

Customer Service jobs

Member Service Advisor