Emergency Communication Officer (Full Time, Part Time,Casual)

Bonnyville Regional Fire Authority • Casual • Bonnyville, Alberta, Canada • 6m ago

Do you have a powerful desire to make a difference in your community and the lives of others? Do you enjoy a fast-paced, dynamic environment?

The Bonnyville Regional Fire Authority (BRFA) is seeking applications for Full Time, Part Time or Casual Emergency Communication Officers (ECO).

BRFA offers a supportive team environment that values a collaborative, respectful and enjoyable workplace which promotes both personal and professional growth. The organization is focused on the well-being of their employees by developing and fostering sustainable mental health practices for long and healthy careers for the first responders.

Hours of Work/Shifts:

12-hour shifts, covering day and night shifts/ 7 days per week
Day Shifts: Shift A 6:00-18:00 or Shift B 6:30-18:30
Night Shifts: Shift A 18:00-6:00 or Shift B 18:30- 6:30

Wage:

Range from $29.27 to $38.47/ hour

Core Duties and Responsibilities:

Emergency Call Handling: Receive and prioritize high-stakes calls, gathering critical data and providing life-saving instructions under pressure.
Dispatching Emergency Services: Coordinate emergency units (Fire, Peace Officers, EMS) using CAD and radio systems while monitoring responder safety.
Information and Data Management: Maintain precise incident records in CAD and RMS systems, utilizing GIS and mapping tools for real-time accuracy.
Public Safety Support: Liaise with emergency service agencies, utilities, transportation, and other stakeholders during incidents.

Core Skills:

Crisis Communication & Empathy: Ability to speak clearly under pressure, practice active listening with distressed callers, and use de-escalation techniques while maintaining professional compassion.
Critical Decision-Making: Rapidly assess evolving situations, prioritize emergency resources, and maintain high situational awareness across multiple incidents.
Technical Command: Proficient in Computer-Aided Dispatch (CAD), radio protocols, multiline phone systems, and GIS mapping tools.
Operational Excellence: High attention to detail in documentation, seamless task-switching in fast-paced environments, and strict adherence to privacy and legal protocols (e.g., POPA).
Collaborative Mindset: A team-oriented professional who is adaptable to changing protocols and committed to ethical, confidential service.

Qualifications and Certifications:

Grade 12 diploma or equivalent
Standard First Aid, IAED Emergency Fire Dispatch Certification and Level C CPR is an asset
Previous Emergency Services experience is an asset
Proficient in Microsoft Office and computer systems
Experience with Radio Communication and Telephone Systems

Application Details:

Interested applicants are invited to submit their résumé and cover letter to info@brfa.ca. We appreciate the interest of all applicants; however, only those selected for further consideration will be contacted.